Privacy Policy

This policy describes how TAXI CHOMEDEY (hereafter “we”, “our” or “the company”) collects, uses, discloses and protects the personal information of its clients. It complies with Quebec's Act respecting the modernization of legislative provisions relating to the protection of personal information (formerly Bill 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

We collect only the information necessary to provide taxi and roadside assistance services:

• Customer's first and last name
• Phone number (mobile or landline)
• Pickup address and destination address
• Scheduled date and time of the trip
• Email (if booking or written confirmation is requested)
• Payment information (credit card, payment method)
• Trip details (distance, duration, rate applied)

We collect no sensitive information — such as medical data, ethnic origin, political opinions or religious beliefs — unless voluntarily provided by the client to facilitate adapted medical transport.

2. Purposes of collection

The personal information collected is used exclusively for:

• Processing and confirming trip reservations
• Dispatching the nearest driver to the customer
• Calculating and charging the rate regulated by the SAAQ
• Quality monitoring and customer service
• Issuing invoices and receipts required by Quebec law
• Meeting legal and regulatory obligations

3. Data retention

We retain personal information only for as long as necessary for the purposes described above, and for the period prescribed by Quebec and Canadian tax laws (generally 6 years for accounting and tax records). Call recordings and dispatch logs are kept for 90 days, then securely destroyed.

4. Sharing with third parties

We do not sell, trade or rent your personal information. Sharing with third parties is limited to:

• Payment providers (credit card processors) — transaction data only
• Partner dispatch platforms (independent contracted drivers)
• Government authorities (SAAQ, Revenu Québec, Canada Revenue Agency) upon legal request
• Emergency services (911, police) in case of incident or assistance request

5. Cookies and similar technologies

Our website uses essential cookies for the fare calculator and for remembering the display language (FR/EN). We do not use third-party advertising cookies or advertising tracking. Traffic statistics, where collected, are aggregated and anonymized.

6. Your rights

Under Quebec's Law 25, you have the following rights regarding your personal information:

• Right of access: obtain a copy of the information we hold about you
• Right of rectification: correct any inaccurate or incomplete information
• Right to withdraw consent: withdraw your consent to collection (the service cannot then be provided)
• Right to be forgotten: request deletion of your data beyond legal retention periods
• Right to file a complaint with the Commission d'accès à l'information du Québec

To exercise these rights, write to us atcontact@besttaxilaval.ca or call 514-239-6512. We will respond within the 30-day period provided by law.

7. Privacy officer

The privacy officer at TAXI CHOMEDEY can be reached at:

8. Changes to this policy

This policy may be updated periodically. The “last updated” date at the top of this page indicates the current revision. We encourage you to review this page regularly.